Introduction
Allied Telesis Net.Cover customers benefit from the enhanced software support included with their support plan.
Customers who do not have a Net.Cover support contract and have purchased their device between February 2018 and June 2024 can access the most recent software updates during the grace period from the date of purchase that each device has, as can be seen in the following links:
Hardware and Software Warranty Information - NA/CSA February 2018 - June 2024
Hardware and Software Warranty Information - EMEA February 2018 - June 2024
If your device has been purchased after July 2024, you are eligible to get access to the Download Center for free, you can see the Manufacturer's Hardware Warranty in the following links:
Hardware and Software Warranty Information - NA/CSA July 2024 Onwards
Hardware Warranty Summary - Europe, Middle East and North Africa July 2024 Onwards
This article describes How to access our Software Download Center.
Requesting access to the Download Center
To gain this access you must open a Support case with the Allied Telesis support team, indicating that you want to access the Download Center, you must provide the Model and Serial Number of the device, as well as the support contract number if you own it; If you have multiple devices, you can request access for all within the same ticket.
A link to access the Software Download Center and set your account password is sent via an automated email from alliedtelesis@flexnetoperations.com.
The account created for you, is continually updated with access to software for all products registered against a valid Net.Cover contract and during the grace period for devices without a support contract.
Please register using your professional contact details (corporate e-mail address).
If you have not received the link please read the Possible Exception section below.
Hint - Your Software Download Center credentials are different from the ones used to access the Online Support Portal.
Accessing the Software Download Center
Using your user and password, simply login into the online Software Download Center
Certain models have been added to our website that have access to the latest version of software available for free.
If the device you are looking for is not on this list, you can request access to the Guest account of our Download Center by opening a Support Ticket following the steps in this Article How To Submit a Service Desk Case or Incident or by opening the Live Chat option on the Allied Telesis webpage, however, not all models are included within the Guest Account.
Note: Please do not attempt to reset the guest credentials once you are logged in on the guest portal.
If you have not activated your access, or do not have your credentials, please use the Password Finder tool to request a link to reset your password.
The link will be sent from alliedtelesis@flexnetoperations.com, if you do not receive it within a few minutes, please check your SPAM folder.
If you do not receive the link, it is likely that your email address is not recognized. In this instance please request access by contacting our Support Team.